Shipping policy

At Design By Chaz, we aim to process and dispatch all orders quickly and securely. Please read the following information carefully before placing an order.

Order Processing

Orders are processed within 2–4 business days.
You will receive a confirmation email once your order has been placed, followed by a dispatch email with tracking details once it has shipped.

Delivery Times

United Kingdom: 2–5 business days
Europe: 5–10 business days
Rest of World: 7–14 business days

These timeframes are estimates only. Actual delivery times may vary depending on courier performance and customs clearance.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the size/weight of your order.
Promotional free shipping (when available) will be clearly stated on product or checkout pages.

Tracking

All orders include tracking where available. You will receive your tracking link via email once your order has been dispatched.

Customs, Duties & Taxes

International customers are responsible for any customs duties, import taxes, or handling fees applied by their local authorities.
These charges are not included in our prices and are beyond our control.

Missing or Delayed Orders

If your order is delayed, please first check the tracking link provided.
For orders significantly delayed or missing, contact us at support@designbychaz.com with your order number and details.