Refund policy

We keep returns simple and clear.

Changed your mind

You can return any unused item within 14 days of delivery for a refund. It must be unused, in its original packaging and in the condition you received it. Decks must not have been gripped or ridden. Lamps must not have been powered on. Rugs and tees must be unused and unwashed.

Email support@designbychaz.com with your order number before sending anything back. We will confirm the return address. You pay the return postage and the item is your responsibility until it reaches us, so use a tracked service.

Refunds go back to your original payment method within 14 days of us receiving the item. Original shipping costs are refunded when the whole order comes back.

Arrived damaged or wrong

Email support@designbychaz.com within 7 days of delivery with your order number and clear photos of the item and the packaging. We will replace it if we have stock, or refund you in full including shipping. You will not pay for return postage.

Cannot be returned

Items that have been used, washed, gripped, ridden, powered on or personalised.

Cancelling before dispatch

Email us straight away. If the order has not shipped we will cancel and refund it in full. Drop orders are usually packed the same day so we cannot promise this.

Your legal rights

Nothing in this policy affects your rights under the Consumer Contracts Regulations 2013 or the Consumer Rights Act 2015 if you are buying from the UK, or the equivalent consumer law where you live.

Design by Chaz is operated by Chaz Group Pty Ltd, ACN 686 777 864.